Support

A platform that delivers on performance.

Supporting your
eCommerce growth

Peracto’s post launch support and management service
ensures we’re on hand to quickly respond when you need us, reducing the risk to your business, and protecting the ongoing integrity of your eCommerce store.

Our support packages are designed to meet the needs of simple eCommerce operations, right up to the most complex.

Emergency support

Behind Peracto is an army of people who are the driving force of the platform. No matter the request, we’ll get you through to the right person who can support. Requests are actioned between the hours of 8am and 11pm each day. And, our on-call engineers are alerted immediately if there are any issues.

Sophisticated monitoring

Our industry leading monitoring service performs multiple checks to your application 24/7/365.

Tailored Service Level
Agreements

For extra peace of mind, service level agreements are tailored to business needs to guarantee that your eCommerce site has the most appropriate level of support at all times.

UX Lab / eCommerce Success

Peracto is more than just a platform. Enlist the help of one of our dedicated eCommerce consultants to help you reach your goals and grow your business, working with you to provide expert strategy and support.

  • Defining your business requirements
  • Identifying problems and challenges
  • Understanding user needs
  • Get the most out of Peracto

Find out what else the Peracto platform has to offer.

Request demo