Jigsaw24

The ultimate B2B customer experience.

20%
Increase in revenue
23%
Increase in users
21%
Increase in AOV
25%
More pages indexed

Challenge

Jigsaw24 required a new eCommerce store that could be developed quickly before their existing platform was no longer supported.

Replatform to improve merchandising

Integration into bespoke ERP

Consistent user experience across all devices

Speed to market

The platform needed to provide robust capabilities that could deliver enhanced merchandising and tailored customer experiences to boost sales and brand advocacy. To react to peaks in demand, the platform would need to be scalable and also had to tie into their existing custom ERP. To support customer engagement, Jigsaw24 had a clear objective to have a powerful CMS that would allow them to produce compelling content throughout the site.

Solution

The new site is packed with customer-centric features that speed up the B2B purchasing journey, including a quick order pad, quoting tools and intelligent product look-up.

These quick-time features are complemented by a bespoke customer portal where customers can easily access account information, saved quotes, check order history, multiple address locations and much more.

As a leading technology reseller, Jigsaw can now create restricted and bespoke catalogues that are appropriate to different account levels and industries including education, business and creative sectors. And with custom alerts and leasing options, Jigsaw24 customers know they can find the products they need, at speed and for value.

Benefiting from Peracto’s ability to work with custom ERPs, Jigsaw24 were able to integrate their business systems with their eCommerce store. This empowered key features such as real time stock availability and up-to-date product pricing.

'Having an agile platform with unlimited integration options has been crucial to strengthening our B2B offering.'

More Customer Stories

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